Learn how to use the ticket insurance here
If you are unable to attend the event due to unforeseen circumstances, such as a serious illness like Covid-19, pregnancy, a change of job or a public transport delay that is more than half of the event, you will receive a refund of your ticket up to a maximum of €2000.This insurance also covers serious accidental injuries and damage to your property.
Important! You must contact Ergo directly, as they administer the insurance.
Tel. +49 (0) 894166-1766 (Mon. - Fri. from 7 a.m. to 9 p.m., Sat. from 9 a.m. to 4 p.m.)
E-mail: contact@ergo-reiseversicherung.de
Here you can find more information about the insurance:
https://greator.link/ergo-info
Conditions of insurance:
https://greator.link/ergo-bedingungen